Applicable for the devices below so far:
WUUK Wireless Cam Pro
WUUK Smart Doorbell Pro
If you have WUUK Wireless cam and WUUK Smart Doorbell pro, you will have the original WUUK Base station. If your Base Station fails to add to the App, please make sure you have troubleshot it via the following tips:
1, Make sure the WUUK Base Station has power and the LED turns blue. If not, please use the provided 12V/2A power adapter in the package to power on the HomeBase. Make sure the power outlet has power first.
2, Make sure your smartphone and WUUK Base Station are connected to the same wireless router, and that the Wi-Fi router is also connected to the LAN's port using the provided Ethernet cable. The network port light on the back of the Base Station should be orange if it is connected without issue. If not, try another Ethernet cable or router port.
Note: Your phone should not be connected to the Guest's Wi-Fi network. The LAN port is not dedicated to a set-top box.
3, The Base Station may take up to one minute to boot up. Please wait until the LED in front of your Base Station turns from blue to green. And make sure the TCP port 443 and 80 and the UDP port 0~65535 are enabled on your house router, especially if there is a firewall configured.
4, Go to phone Settings>WUUK app to make sure you've enabled Local Network permission.