When users are unable to remotely access Wuuk devices to watch live view when away from home or where the devices are configured, it is usually due to the following reasons.
Please verify your smartphone is getting a clear signal and has mobile data enabled.
Please make sure the Low Data mode (iOS) or Data Saver mode (Android) is disabled on your smartphone.
Please verify your smartphone is set to IPv4 (32-Bit IP address) and not IPv6 (128-Bit IP address). If the issue persists, please reset the network settings and restart your smartphone.
Make sure the Low Data Mode is turned off on your SmartPhone: How to Turn Off Low Data Mode or Data Saver: iPhone & Android
Home Router Configuration
Please make sure your router’s firewall settings are not blocking remote access to Wuuk devices.
Please make sure the router's TCP ports 80, 443, and UDP ports 0-65535 are open.
Please make sure Wuuk devices are not added to a blacklist or MAC filter on the router.
Phone network provider
Firstly, let us know your mobile network provider. If your phone is operating on Three or on Telstra, or on Telekom.de, please kindly contact our WUUK support team for further analysis.