What to Do If the Monitor or App Does Not Display Temperature and Humidity?

If your baby monitor and app are no longer displaying temperature and humidity readings, follow the steps below to troubleshoot the issue:

1. Confirm the Sensor is Plugged In

Ensure the Thermometer/Hygrometer is securely plugged into the baby camera.
A loose connection is a common cause of missing readings. Push the sensor firmly into the port until it’s tightly attached.

2. Re-Plug the Sensor

If the sensor appears plugged in, but readings are still missing:
Gently unplug the sensor from the camera.
Wait a few seconds, then reinsert the sensor carefully and firmly.

If the issue persists, please contact our customer support team for further assistance.