What should I do in case the WUUK Wired Cam Pro v2 gets disconnected?

If your WUUK Wired Cam Pro v2 has disconnected, follow these steps to troubleshoot and potentially resolve the issue:

1. Check Power Supply: Ensure that the camera is receiving power. Make sure the power adapter is securely connected to both the camera and the power outlet. Verify that the power outlet is functioning by testing it with another device.

2. Network Connection: Confirm that your camera is connected to your Wi-Fi network. If it's not, you may need to reconnect it.  Navigate the WUUK app, click the gear icon next to the camera to access its settings, and make a network diagnosis to locate the causes.

3. Reset the Camera: If the camera is not responding, you can try resetting it to its factory settings.  Unplug the camera and plug it back in to give it a reboot.

4. Check Wi-Fi Signal: Ensure that the camera is within range of your Wi-Fi router. Weak or unstable Wi-Fi signals can cause disconnections. Consider moving the camera closer to the router or adding a Wi-Fi range extender to improve signal strength.

5. Reboot Your Router: Sometimes, network issues can be resolved by simply rebooting your Wi-Fi router. Unplug it from the power source, wait for a minute, and then plug it back in. Allow it to fully restart before checking the camera's connection again.

6. Update Firmware: Check if there are any firmware updates available for your camera. Manufacturers often release updates to improve stability and fix bugs. Update the camera's firmware through the mobile app or the manufacturer's website.

7. Check for Interference: Other electronic devices or objects in your home may be interfering with the camera's Wi-Fi signal. Move the camera away from potential sources of interference, such as cordless phones or microwave ovens.

8. Check Mobile App: Ensure that the WUUK app is up to date. Sometimes, app updates can improve compatibility and stability.

Still need help? Contact WUUK Support