For users who are using the devices with firmware 5.10 or above, videos generated by the WUUK device are recorded in standard MP4 formats and can be read directly on a desktop device.
Meanwhile, users could manually select and download the event video clips onto their mobile phone during the playback of the Events starting from the app versions of V3.0.10 on IOS or of V3.0.15 on Android.
Note: Ensure to allow WUUK APP access to Photos or Album permission.
For all the videos recorded during the time when old firmware was applied, which means versions under 5.10, for example, 4.10.97, all of the video clips are encrypted and CANNOT directly be played elsewhere (e.g. on a laptop) other than in the WUUK app. In this case, please consider upgrading the firmware on the devices to get better performance of the WUUK Smart Doorbell.