The SD card is not storing any footage, what shall I do?

Question: My device is not saving any footage to the SD card. I tried to format multiple times, and most of the time it doesn't read the size of the card, and when it does it shows 0GB available. What could be wrong?

Answer:

We only allow up to 64GB Micro SD card to be used, and it needs to be Class 10 level.

After you insert a new, supported size SD card into the chime, if it does not work properly, do the card formatting via the WUUK app.

Dashboard -> the Gear icon next to your doorbell's name -> Device -> SD card

When press on the SD card option, it will give you an option to do formatting.

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